Shipping & Delivery
Everything you need to know about getting your lamp home safely.
Processing Time
All orders are dispatched within 1–2 business days from the time of placing your order. Every lamp is carefully inspected and packed before it leaves us.
If your order is time-sensitive — for a birthday, anniversary, or housewarming — reach out to us on WhatsApp and we'll do our best to prioritise it.
Delivery Timeline
Once dispatched, most orders arrive within 3–5 business days across India. Remote locations may take 2–3 additional days.
Shipping Charges
Free shipping on all orders above ₹1,500.
For orders below ₹1,500, a flat shipping fee of ₹99 applies.
Tracking Your Order
Once your order ships, you'll receive a tracking link via WhatsApp and email. You can check the status of your delivery anytime through the link.
If you haven't received a tracking link within 2 business days of ordering, reach out to us and we'll look into it immediately.
Packaging
Every Lumara lamp ships in our signature packaging — designed to protect the lamp during transit and make the unboxing feel like part of the gift. A handwritten note is included with every order.
Damaged Orders
If your lamp arrives damaged, WhatsApp us a photo within 48 hours of delivery. We'll arrange a replacement immediately — no questions asked.
Cancellations
Orders can be cancelled within 12 hours of placing them. After that, your lamp has likely already entered dispatch preparation and cannot be cancelled.
To cancel, WhatsApp us as soon as possible with your order number.
Still have questions?
We're here to help.
Our team typically responds within a few hours.