Returns & Refunds
We stand behind every lamp we make. Here's how we handle the rare cases where something goes wrong.
Every Lumara lamp is inspected before it leaves us. We take quality seriously — which is why returns and refunds are accepted only when a product arrives damaged, defective, or incorrect.
We don't offer returns for change of mind. This helps us keep prices fair, avoid waste, and continue making considered objects in small batches.
The lamp arrived broken or cracked due to transit damage
The lamp has a defect that was present before delivery
You received a different lamp or variant than what you ordered
How to raise a claim
WhatsApp us at +91 XXXXXXXXXX within 48 hours of delivery with the following:
The unboxing video is mandatory. Claims without it cannot be processed — this protects both you and us from disputes about when damage occurred.
Once your claim is verified
We'll offer one of the following:
We'll confirm which option is available within 24 hours of verifying your claim.
Refund timelines
Approved refunds are processed within 7–10 business days to your original payment method. Depending on your bank, it may take a few additional days to reflect.
If 15 business days have passed and you haven't received your refund, WhatsApp us with your order ID and we'll look into it immediately.
What we don't accept
Why we require an unboxing video
The unboxing video helps us clearly identify whether damage occurred during transit or manufacturing. It ensures fairness and transparency — and means we can resolve your claim faster without back and forth.
We recommend recording a short video every time you receive a Lumara order, just in case.
Have a question or need to raise a claim?
We're here to help.
We typically respond within a few hours on WhatsApp.